1. The service
PagePilot is run by VPO EOOD, Sofia, Bulgaria ("we"). We build or move your website, host it, keep it updated and secure, back it up, monitor it and make content changes for you, as described on our Platform and Pricing pages.
These terms apply when you sign up for PagePilot. By signing up, you agree to them.
2. The subscription
PagePilot is one subscription per website. It costs 49 € a month, VAT included, billed yearly in advance. The first term is 1 year.
We send an invoice at the start of each yearly term. Payment is due within 14 days of the invoice date. If a payment is late, we remind you first. If it is still unpaid 30 days after the due date, we may pause the service until it is paid.
We may change the price for future terms. We tell you at least 30 days before your next term starts.
3. Add-ons
Add-ons, such as extra languages, a shop or integrations, are optional. We agree the scope and price with you in writing before we start.
4. The free move
Moving your existing website to PagePilot is included in the subscription at no extra cost. We copy your content and improve the design, speed and security. You approve the new site before it goes live.
Because the move is free, it depends on the 1-year minimum term. If you cancel before the first term ends, the rest of that year is still due.
5. Your content and your site
You own your content: your text, images, logo and data. You give us permission to use it only to run your website.
You confirm that you have the right to use the content you give us, and that it does not break the law or anyone else's rights.
Your domain stays yours. If you leave, we give you a runnable production build of your site that works on its own, plus your content and domain. Some features that come from our platform may be missing.
6. Acceptable use
You may not use PagePilot for illegal content, spam, malware, or anything that harms other people or our systems. If this happens, we may remove the content or pause the service, and we tell you why.
7. Availability and backups
We aim to keep your website online all the time and we monitor it around the clock. Short interruptions can still happen, for example during maintenance or because of problems outside our control. We back up your website every day.
8. Term and cancellation
After the first year, the subscription renews for another year unless you cancel at least 30 days before the renewal date. To cancel, write to us by email.
When the subscription ends, we keep your website online until the end of the paid term. We then give you a runnable production build of your site that works on its own, plus your content and domain, and help you move your domain if you ask. Some features that come from our platform may be missing.
We may end the subscription if you seriously break these terms, after telling you and giving you a reasonable time to fix it.
9. Liability
We do our work with care. We are not liable for indirect loss, such as lost profit or lost business. Our total liability in any year is limited to the amount you paid us for that year.
Nothing in these terms limits liability that cannot be limited by law.
10. Changes to these terms
We may update these terms. If a change affects you, we tell you by email at least 30 days before it applies. The date at the top of the page shows when the terms last changed.
11. Governing law
These terms are governed by Bulgarian law. Disputes go to the competent courts in Sofia, unless the law says otherwise.
12. Contact
Questions about these terms? Write to [email protected].